Allenzo Store

Returns & Refunds

Return Policy

At Allenzo Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery.

Eligible Items

  • Items must be unused and in their original condition
  • Original packaging and tags must be intact
  • Items must be in their original sealed packaging (if applicable)
  • Electronics must include all accessories and manuals

Non-Returnable Items

  • Perishable items (food, beverages, etc.)
  • Personalized or customized products
  • Items without original packaging
  • Damaged items due to misuse
  • Digital products and gift cards

How to Return

  1. Log in to your account and go to "My Orders"
  2. Select the order you want to return
  3. Click on "Return Item" and select the reason for return
  4. Print the return label and attach it to your package
  5. Drop off the package at the nearest courier service or schedule a pickup
  6. Once we receive and inspect the item, we'll process your refund

Refund Policy

Refund Processing Time

Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. The refund will be credited to your original payment method.

Refund Methods

  • Credit/Debit Card: Refunded to the original card (5-10 business days)
  • Cash on Delivery: Refunded via bank transfer or mobile wallet
  • Digital Wallet: Refunded to the same wallet account

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. If you received a wrong or defective item, we'll cover the return shipping costs.

Need Help?

If you have any questions about returns or refunds, please contact us and our support team will assist you.